The Challenges

Liu Jo opted to use Saleforce Commerce Cloud to power its eCommerce site, and initially implemented the platform’s standard built-in features to generate product feeds. Over time, however, generating and managing product feeds became increasingly complex and inefficient. With a product catalog that includes thousands of SKUs for example, generating feeds for affiliates, remarketing purposes and a wide variety of digital shopping channels took up to 17 hours. Moreover, what powered the customer journeys and transactional emails in Salesforce Marketing Cloud was abruptly and unpredictably halting.

This lengthy and demanding process was not only a drain on resources. It also put Liu Jo at risk of having product information be out of date and inaccurate. The company began to encounter a growing number of preemptive item disapprovals in Google Merchant Center, and was in danger of disappointing some of its loyal customers.

The Solution

Rather than using CPU-intensive processes that require massive calls to Salesforce APIs, Highstreet.io’s approach means Liu Jo can continuously synchronize product attributes that change on an ongoing basis. These include stock levels, pricing, shipping costs, promotions and customer segment data. Thanks to this solution, syndication to digital shopping channels, including social media platforms, becomes more streamlined and entirely automated.

The Results

Since working with Highstreet.io, Liu Jo has experienced a transformation in its ability to promote its products across digital channels with speed, agility and efficiency. Some of the specific results include:

A doubling in the number of product for a single country feed

Prior to working with Highstreet.io, Liu Jo’s maximum number of product feeds for a single country was approximately 9,000. By automating feed management through Highstreet.io’s Salesforce Commerce Cloud integration, that number has risen to 23,000 products, providing more choices for online shoppers and giving Liu Jo a bigger opportunity to promote its collections.

Time savings from an average of 17 hours to approximately two hours 

Accelerating the product feed loading process allows Liu Jo to continue growing through remarketing advertising strategies, social media marketing campaigns, affiliate sales and Google Shopping campaigns based on product listing visibility. These improvements have also significantly reduced the workload of the company’s tech team, allowing them to focus on higher-value activities within the company.

A reduced error rate from 30% to 1% on the Salesforce Marketing Cloud catalog

Thanks to the increased reliability of its catalog data, Liu Jo is better able to maximize return on investment (ROI and strengthen customer loyalty among those to whom it promotes its luxury fashion and accessories.

Greater precision and accuracy in its product catalog data allows the company to optimize the effectiveness of its digital marketing strategies and achieve better results across many different channels, including automated e-mail campaigns, whether triggered by specific interactions on the Liu Jo eCommerce website or by the purchasing behavior of Liu Jo customers.

A 65% decrease in Google Merchant Center product disapprovals

For consumers in Italy and beyond, Google remains one of the primary mechanisms consumers use to discover the clothing, shoes and other luxury items they love. The increased accuracy Liu Jo now enjoys through Highstreet.io’s Salesforce Commerce Cloud integration will ensure it makes the most of the world’s leading search engine.

Increased visibility during peak shopping periods

Black Friday is a cornerstone of most retailer’s calendars, and Liu Jo is no exception. In 2022, the brand found the introduction of Highstreet.io’s solution helped gain a dominant position in Google search engine results pages (SERPs). This success translated into sales of more than 13% of the annual turnover rate on its products during one of the most significant shopping days of the year.

Successful adoption of Instagram shoppable campaigns

Instagram represents a highly influential channel for any retail brand, but Liu Jo was unable to manage campaigns using the social platform’s Shoppable Posts across multiple countries at once. Highstreet.io addressed this by developing three specific feeds based on the language and catalog data in Salesforce Commerce Cloud for Liu Jo’s target countries. As a result, Liu Jo has been able to accomplish a longstanding goal to increase its visibility on Instagram and execute a targeted social commerce strategy.

Feedback from Liu Jo Brand

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