Our support
L’assistenza è parte integrante del nostro servizio: a fianco a te in ogni fase del progetto
Expert support that combines technology, people and strategy
We understand how vital it is for eCommerce businesses to receive quick responses, tailored solutions, and reliable support—especially during critical moments. That’s why our support is scalable, accessible, and proactive—built to meet the needs of enterprise brands and international retailers.
Multichannel assistance
Communicating with us is simple. We offer multiple contact methods to match your workflow:
Always-on Advanced ticketing system
Direct email support
Support calls upon request
Every request is tracked, assigned to a technical contact, and managed with clear and measurable SLAs.
Guided onboarding
Assistance begins before go-live. Our team guides you step-by-step through the configuration and activation of feeds, integrations, and campaigns.
During this phase:
1. We assess both technical and strategic needs together
2. We configure feeds, rules, channels, and automations
3. We validate all outputs before launch.
Continuous and consulting support
After launch, we remain by your side throughout the journey:
Active monitoring of feeds and integrations
Error correction and optimization of sync processes
Strategic and technical improvement suggestions based on performance data
Guidance on the use of new platform features
We collaborate with you to get the most out of each channel and fully leverage our platform’s capabilities.
Who will support you
Our support team consists of technical experts specialized in feed management and eCommerce integrations, with a deep knowledge of platforms like Shopify, Adobe Commerce, Salesforce, Amazon, and Google Shopping.
We speak your language, adapt to your needs, and always prioritize your performance.
Companies that have already chosen us
We are the trusted partner of over 200 international brands
From major retailers to vertical market players, all have found in Highstreet.io a flexible, integrated and scalable solution
